HEARTLANDS: 0121 42(42555)

GOOD HOPE: 0121 42(47777)

SOLIHULL: 0121 42(44444)

QEHB: 0121 41 (56300)

Estates Operational Service

The Estates Department consists of 3 site based operational teams that provide mechanical, electrical and building Services to the three Acute Hospital Sites. An Estates Development Team that manage construction projects from Inception through to Completion; Site based Medical Engineering teams that maintain and repair portable medical devices and manage the on site equipment libraries; an Energy and Sustainability team, that measures, monitors and improves our environmental performance and a Compliance Team, which provide Health and Safety, Fire Safety, Environmental and Quality Management services to ensure the Department meets its legal and quasi legal requirements and industry best practice standards.

Frequently Asked Questions

How do I log a job with Estates

Routine, non emergency jobs and repairs can be logged by clicking the LOG A CALL button on the Estates Website Home Page. This request will go instantly through to our Helpdesk operatives who will ensure your call is allocated to the appropriate team. You will be then be given a UNIQUE JOB REFERENCE NUMBER so that you can track the progress of your request through to completion via the Estates Website. In the event of an out of hours emergency, please contact either the Shift Mechanic (BHH), the 1st On-call Estates Officer (GHH) or the 1st On-Call Estates Officer (SOL) via the Switchboard.

What is the Electronic Call Logging System?

The Electronic Call Logging System allows you to log a call with the Estates Department for routine, non emergency jobs and repairs anytime of anyday via this website and enables you to then track the progress of your call, by unique job reference number, through to its completion.

What is classed as an emergency repair?

The Emergency Out of hours repair service is for use by Wards / Departments, for in the event that plant, equipment or building fabric present a risk to patient care, delivery of service or the Health, Safety and Welfare of Staff, Patients and visitors to the Trust. This may include such items as
• Loss of nurse call system
• Medical gas issues
• Electrical faults
• Heating faults
• Hot / Cold water faults
• Blocked WC’s, sinks and drains
• Fire alarms / Intruder alarms
• Broken Windows

What are your target response times?

For Non Emergency Jobs and Repairs we will respond within 3 days of your request and complete the work within 4 days
For Emergency Jobs and Repairs, we will endevour to respond within 1 hour.

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